Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-term client, Roche Diagnostics in Rotkreuz, we are looking for a

Principal Design Researcher and Service Designer

Background:

A leader who confidently manages the overall research delivery operations, builds strong relationships with both team members and customers, and impacts projects and business by enabling customer-centric best practices and strategic thinking.

You’ll be part of building design maturity for Roche with peers who are passionate, energetic and caring in a connected, multicultural, highly motivated team.

Tasks & Responsibilities:

• Leads design research teams in large/global cross-chapters projects
• Navigates the complexity of business objectives and customer needs and translates them into design decisions by applying a solid design thinking process aimed to successfully impact business and customer experience
• Produces key deliverables and leads the client conversation within their discipline
• Analyses and evaluates design challenges from multiple perspectives, and translates them quickly into granular activities for the team
• Translates the client's expectations to detailed team day-to-day workstream work, and is able to speak to this integration in future conversations
• Coaches cross-chapter team members and other designers around design methodologies and best practices contributing to their skills development
• Leads practice discussions and may lead some aspects of team culture and rituals
• Gathers system-level information from multiple sources and communicate clearly to internal clients, users and customers
• Defines workshop goals and objectives, design and plan workshop exercises, facilitates workshop sessions and synthesizes information to support strategic project decisions

Additional tasks:

• Supports more senior roles in shaping approaches and pitching work to clients
• Supports more senior roles in managing day-to-day activities, and understands stakeholders’ expectations and course-correct deviations in the project plan
• Leads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutions
• Takes part in CXSD work packages aimed to create more efficient and effective processes and practices
• Supports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to take
• Creates content to support thought leadership initiatives
• Helps define overarching story and frameworks to be used during client presentations. Communicates storyline to clients at Roche and potential users and customers, as appropriate.
• Represents the CXSD team in Roche events and meetings, and articulates the business value of design
• Actively captures value stories on projects and shares internally or via thought leadership
• Identifies inter-dependencies or risks early on, and propose solutions on how to address them
• Oversees and evaluates new team members during ramp-up. Acts as a buddy

Must Haves:

• Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design)
• Ability to orchestrate the research activity across multiple projects
• A proven track record in creating experience strategy based on customer insights
• Ability to manage both qualitative and quantitative research methodologies and different data set integration
• Ability to contribute to several products or services that have come to market with ownership of deliverables 
• Experience in guiding  more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations
• Minimum 5-10 years of experience in med. Tech or regulated environments 
• Great presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked to
• Strategic thinker and results oriented able to drive experience and business conversations
• Great team player able to generate consensus and buy-in in complex organizational contexts
• Curious and humble: develop a learner approach to research and design challenges
• Creative problem solvers are able to look for the best solution to address the challenge
• Data driven to ground decision making on a robust understanding of the problem space
• Often the "back-bone" of projects from beginning to end 
• Usually leads the design process of one or two main projects and also manages design research discussions around similar projects or similar environments
• Able to communicate organizational and product development changes to cross-chapter team members and other designers
• Observes project challenges and discusses contingencies and mitigation ideas with project lead 
• Demonstrates resilience in the face of failure, obstacles, or project changes
• Has a deep commitment to the long-term project goals and is able to direct product and design team attention to them
• Thinks logically and critically about client problems and is methodical and process-oriented on tackling those problems
• Able to work and to manage their project development independently. Requires only minimal guidance from more senior roles
• Knows how to independently engage and communicate with Roche customers and potential customers to enable customer centricity within projects

What you will be offered:

• An opportunity to work in one of the world's most important pharmaceutical companies
• Modern campus with plenty of green spaces and meeting areas
• Varied job profile
• Further training opportunities through temptraining
• Working in a dynamic and motivated team

If you are interested please send your application documents addressed to Ms Diana Afonso.

Rotkreuz Zug Pharma Diagnostics Design Research Product Service Customer UX CXSD