Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-standing customer, Roche Diagnostics International AG in Rotkreuz, we are looking for a
Junior System Support Engineer
Background:
The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. They are currently seeking a passionate, proactive, and eager-to-learn individual to fill the role of Junior System Support Engineer within the R&D Service chapter, located in Rotkreuz (CH).
In this junior role, you will be trained and mentored to become a key technical contributor within a cross-functional environment. You will support the team in maintaining and troubleshooting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch.
Tasks & Responsibilities:
- Serve as a technical expert and primary point of contact for internal customers regarding all service aspects
- Install Roche Diagnostics systems (hardware and software) according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
- Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues
- Manage the deployment and servicing of various systems and their specific configurations
- Ensure comprehensive documentation in accordance with established quality standards
- Provide technical support for global development trials
Must Haves:
- An academic degree in technical engineering (e.g., Medical Devices, Electronics/Automation, Mechatronics, Mechanical Engineering) or completed technical vocational training (e.g. mechatronic, electronics mechanic technician)
- 1-3 years of work experience during vocational training for example as an automotive mechanic, service technician or precision mechanic
- Fluent in English and German
- Strong logical thinking and a talent for troubleshooting technical problems across diagnostic hardware, software, or IT setups
- A proactive, service-oriented team player with a strong desire to learn, ask questions, and develop hands-on skills in servicing diagnostic instruments
Nice to Haves:
- High willingness to learn and work within a highly regulated industry and in laboratories with biosafety levels S1 and S2 (training will be provided).
What you are offered:
- An opportunity to work in one of the most important pharmaceutical companies in the world
- Modern campus with plenty of green spaces and meeting zones
- Central location with highway access and train station nearby
- Varied job profile
- Home office option
- Further training opportunities through temptraining
- Working in a dynamic and motivated team
- Good remuneration
You are welcome to send your complete application documents (german or english) to Ms Nadine Rutz.
Chemie Pharma Medizintechnik Zug Luzern Vollzeit Fulltime Servicetechniker Automatiker