ELEVATE Implementation Squad Lead

JETZT BEWERBEN DRUCKEN
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Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-term client, F. Hoffmann-La Roche AG in Basel, we are looking for a

ELEVATE Implementation Squad Lead

Background:

Within Roche Pharma, the ELEVATE program aims to advance Customer Engagement by embedding customer-centric mindsets, streamlined processes, omnichannel capabilities, and next-generation technology to enable smarter, faster, and more impactful engagement and stronger patient outcomes.

The Implementation Squad Lead acts as the primary representative and strategic partner for a specific affiliate or business unit, ensuring successful implementation and go-live. The role is responsible for coordinating the local implementation squad, driving business and technical readiness, managing risks and issues, and ensuring business continuity throughout cutover and hypercare.

The Implementation Squad Lead works closely with local leadership, ECL resources, and Change Agents to enable effective communication, training, adoption, and sustained change. At the same time, the role ensures alignment with the ELEVATE core & common approach and collaboration across implementation squads to deliver a consistent outcome. As a key link between the affiliate and the central program, the Implementation Squad Lead represents local needs and priorities while ensuring alignment with the overall ELEVATE strategy and enterprise objectives.

Tasks & Responsibilities:

  • Hold accountability for the comprehensive readiness and successful deployment of the ELEVATE program within assigned affiliates including the on-time delivery of all local milestones from pre-launch to hypercare exit.
  • Serve as the strategic partner and trusted primary point of contact for senior leadership, providing guidance to the program sponsor and lead.
  • Act as a vital bridge, advocating for the unique needs and perspectives of the affiliate or global function back to the central program.
  • Own the identification of risks and ensure the development and execution of robust mitigation strategies.
  • Function as the final authority for the squad, orchestrating the end-to-end journey and experience with ELEVATE across the organization.
  • Ensure the effective delivery of the change initiative, including the seamless adoption of newly harmonized business workflows.
  • Drive maximum value realization and user engagement to optimize the local impact of the program.
  • Prioritize business continuity to ensure minimal disruption during the transition to the future operating model.
  • Ensure that squad activities align with global standards set by the PMO and Engagement, Change & Learning Center of Excellence (COE) to provide a unified stakeholder experience.
  • Coordinate with other global and local initiatives within the geography to synergize efforts and enhance overall program effectiveness.
  • Lead the performance of the program implementation squad, ensuring the team is motivated, aligned, and effectively resolving all on-the-ground challenges.

Must Haves:

  • Education: University Degree in Business, IT, or a related field.
  • Able to travel to affiliate/market sites as needed for key milestones (e.g., go-live). 
  • >5-7 years of experience in hands-on project or deployment management, with a proven track record of managing technology implementation projects. 
  • >3 years of matrix leadership of distributed teams; you must be able to lead and motivate a local squad without direct authority. 
  • Experience with CRM deployments (Veeva specifically), Marketing Automation, master data management and analytics ecosystem transformation preferred. 
  • Experience in the pharmaceutical/biotechnology industry is strongly preferred, with a deep understanding of affiliate/local market operations, business processes, and culture. 
  • A "roll-up-your-sleeves" mindset with a proven ability to identify, analyze, and resolve on-the-ground challenges and roadblocks in a fast-paced environment. 
  • Excellent stakeholder engagement and communication skills, with the ability to build trust and maintain clear, consistent communication with both local teams and central program leadership. 
  • Hands-on experience in supporting the delivery of local training and change activities to drive user adoption.
  • VACC mindset and an openness to Roche's new ways of working. 
  • English plus business level French and / or Spanish a must 

What you will be offered:

  • An opportunity to work in one of the world's most important pharmaceutical companies
  • Modern campus with plenty of green spaces and meeting areas
  • Central location in Basel
  • Varied job profile
  • Further training opportunities through temptraining
  • Working in a dynamic and motivated team

If you are interested please send your application documents addressed to Ms Marianne Buser.

Basel-Stadt CRM Implementation VEEVA Change Management User Adoption Deployment Lead Project Management Stakeholder Management Omnichannel Customer Engagement

JETZT BEWERBEN