Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-term client, F. Hoffmann-La Roche AG in Basel, we are looking for a
Capability Manager
Background:
The Capability Manager is responsible for driving the global governance, evolution, and business readiness of the enterprise CRM capabilities within the pharma ecosystem. This role ensures end-to-end consistency, compliance, and business value across GPS, PDMA, PI, regions, and affiliates by orchestrating omnichannel capabilities such as segmentation frameworks, rating processes, consent management, customer master data dependencies, and insights workflows.
Tasks & Responsibilities:
- Define and govern harmonised CRM business processes
- Drive cross-functional alignment and capability integration
- Ensure business readiness and adoption for new CRM capabilities
Must Haves:
- University degree in business or similar diploma
- Min. 5 years of hands-on experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, understanding how business needs translate into scalable CRM capabilities
- Strong background in designing, optimising, and governing business processes within large-scale enterprise systems, particularly CRM platforms (Salesforce, Veeva, IQVIA OCE-P) or other commercial technology ecosystems
- Strong ability to collaborate with diverse stakeholders, acting as a connector between business and technology
- Experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, understanding how business needs translate into scalable CRM capabilities
- Fluent in English
What you will be offered:
- An opportunity to work in one of the world's most important pharmaceutical companies
- Modern campus with plenty of green spaces and meeting areas
- Central location in Basel
- Varied job profile
- Further training opportunities through temptraining
- Working in a dynamic and motivated team
If you are interested please send your application documents addressed to Ms Marianne Buser.
Basel-Stadt CRM Governance Salesforce Veeva Omnichannell Engagment Business Designing Stakeholder Management Commercial Excellence